Caledon Casino Identity Verification
1. Purpose and Scope
This document sets out the identity verification requirements and procedures applied at Caledon Casino. All guests seeking to register for gaming services, obtain a rewards card, or participate in card-based play must comply with the verification process described below.
Identity verification at the property serves to:
- Confirm the identity of individuals accessing gaming facilities
- Prevent unauthorised use of casino cards and rewards accounts
- Ensure compliance with South African gambling regulations
- Maintain the integrity of player tracking and loyalty systems
- Protect both the casino and guests from identity-related fraud
This policy applies to all guests registering for Smart Card play, enrolling in the Caledon Rewards Programme, or requesting conversion of rewards points to gaming credit.
2. Verification Location and Process
2.1 Registration Point
Identity verification is conducted on-site at the Guest Relations Desk located at the entrance to the casino. Remote or online verification is not available. All registration and verification procedures must be completed in person.
2.2 Timing
Verification must be completed before:
- Issuance of a Smart Card for cash-free slot machine play
- Enrolment in the Caledon Rewards Programme
- Conversion of rewards points to table play credit
- Any activity requiring a verified casino card
3. Required Documents
3.1 Government-Issued Photo Identification
Every guest must present a valid government-issued photo identification document. Acceptable forms include:
- South African identity document (ID book or smart ID card)
- Valid passport
- Valid driver’s licence with photograph
The identification document must be current, legible, and match the individual presenting it. Expired documents are not accepted.
3.2 Proof of Address
In addition to photo identification, guests must provide proof of residential address. Acceptable documents include:
- Utility bill (electricity, water, gas) issued within the last three months
- Bank statement issued within the last three months
- Municipal rates statement
- Other official correspondence showing name and residential address
The name on the proof of address must correspond to the name on the government-issued identification.
4. Verification Procedure
4.1 Document Inspection
At the Guest Relations Desk, staff will:
- Inspect the original documents (photocopies alone are not sufficient for initial verification)
- Confirm that the photograph on the identification matches the guest
- Verify that all documents are current and unaltered
- Record necessary details for internal records
4.2 Data Recording
During verification, the following information is recorded:
- Full name as it appears on the government-issued identification
- Identification number or passport number
- Residential address
- Contact details (if provided voluntarily)
This information is used solely for account management, regulatory compliance, and communication related to the casino card or rewards account.
4.3 Card Issuance
Once identity verification is complete, the Guest Relations team issues the relevant card (Smart Card for day play or Rewards Card for the loyalty programme). The card remains the property of Caledon Casino and must be returned upon request.
5. Use of Verified Identity in Gaming
5.1 Smart Card Play
For cash-free play on slot machines:
- Insert the issued Smart Card into the card reader on the slot machine
- Load cash onto the card using the bill validator on the machine
- Collect winnings and unused deposits at Caledon Loyalty Card Machines or at the Cash Desk
The card is linked to the verified identity and may not be transferred to another person.
5.2 Rewards Programme
For earning and redeeming loyalty points:
- Insert the Rewards Card into the slot machine card reader during play to earn points
- For table games, hand the Rewards Card to the Table Supervisor before commencing play
- To convert points to table play credit, present both the Rewards Card and a valid government-issued identification document to the Table Supervisor
Failure to present valid identification when requested results in refusal of the points conversion.
6. Re-Verification and Updates
6.1 When Re-Verification Is Required
Re-verification of identity may be requested if:
- The identification document has expired since initial registration
- There is a discrepancy between recorded details and presented documents
- The guest requests changes to the registered name or address
- Regulatory or internal compliance procedures require updated verification
6.2 Updating Registered Information
To update registered details, the guest must visit the Guest Relations Desk with:
- Current government-issued photo identification
- Proof of address (if the address has changed)
- The casino card
Changes to core identity information (such as name or identification number) may require cancellation and re-issuance of the card.
7. Refusal and Restrictions
The company reserves the right to refuse registration or card issuance if:
- The guest fails to provide the required documents
- Documents presented are expired, illegible, or suspected of being fraudulent
- The guest is unable to satisfactorily confirm their identity
- The guest has previously been excluded or restricted from the property
- Compliance with this policy cannot otherwise be achieved
Refusal of verification does not constitute a ban but prevents access to services that require verified identity.
8. Data Protection and Confidentiality
All personal information collected during identity verification is handled in accordance with South African data protection laws. Identity records are retained for regulatory and operational purposes. Information is not shared with third parties except where required by law or regulation.
Guests may request access to their recorded information by contacting the Guest Relations Desk at +27 11 510 7811.
9. Regulatory Context
Caledon Casino operates under the regulatory framework governing gambling in South Africa. Identity verification procedures support compliance with national gambling legislation and the requirements of the National Gambling Board. Verification processes are subject to audit and review by relevant authorities.
10. Contact and Queries
For questions regarding identity verification, required documents, or the registration process, contact:
Guest Relations Desk
Telephone: +27 11 510 7811
Queries are handled during casino operating hours. Guests are encouraged to bring all required documents to avoid delays in registration.
This policy is subject to amendment. Changes take effect from the date of publication and are communicated via notices at the Guest Relations Desk and on the official website.