Caledon Casino Cookie Policy
- Introduction
This Cookie Policy applies to the website and digital services operated by The Caledon Casino, Hotel and Spa, a licensed land-based casino located in Caledon, Western Cape, South Africa. The Caledon Casino is operated within the Tsogo Sun group and is licensed by the Western Cape Gambling and Racing Board.
This document explains what cookies are, how cookies are used on the website, what types of cookies may be placed on a device when accessing the digital services, and how consent to non-essential cookies may be managed or withdrawn.
By accessing the website, the user acknowledges that this Cookie Policy has been read and understood. Where consent is required under applicable law, it will be requested before non-essential cookies are placed on a device.
- Legal Framework
The Caledon Casino operates in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA), which is the primary data protection legislation in South Africa. POPIA governs the lawful processing of personal information, including information collected through cookies and similar tracking technologies.
Under POPIA, cookies that collect or process personal information are subject to the same transparency, purpose limitation, and consent requirements that apply to other forms of personal information processing. The company is required to take reasonably practicable steps to ensure that users are aware of the personal information collected through the website, including information collected via cookies.
Where cookies are used for direct marketing purposes, additional requirements under section 69 of POPIA apply, and prior consent from the user is required before such communications are sent.
The Information Regulator of South Africa is the supervisory authority responsible for overseeing compliance with POPIA. Contact details for the Information Regulator are publicly available on the official Information Regulator website.
- What Cookies Are
Cookies are small text files that are placed on a device, including a computer, tablet, or mobile phone, when a website is visited. Cookies allow a website to recognise a device on subsequent visits and to store certain information about preferences or actions.
Cookies may be set by the website being visited (first-party cookies) or by third-party services that provide functionality on that website (third-party cookies). Cookies may be session-based, meaning they are deleted when the browser is closed, or persistent, meaning they remain on the device for a defined period or until deleted.
- Categories of Cookies Used
4.1 Strictly Necessary Cookies
Strictly necessary cookies are essential for the operation of the website. Without these cookies, certain services or functions requested by the user cannot be provided. These cookies do not require consent under applicable law and are placed automatically when the website is accessed.
Functions supported by strictly necessary cookies include maintaining a user session while navigating the website, enabling secure access to restricted areas, and ensuring that website content loads correctly.
4.2 Functional Cookies
Functional cookies allow the website to remember choices made by the user and to provide enhanced, personalised features. These cookies may be set by the company or by third-party providers whose services are incorporated into the website.
Functional cookies may store information such as language preferences or region settings. If these cookies are disabled or not permitted, some or all related services may not function correctly.
4.3 Analytics and Performance Cookies
Analytics and performance cookies collect information about how visitors use the website, including which pages are visited most frequently, how long visitors spend on each page, and any error messages encountered. This information is used in aggregate form to improve the performance and structure of the website.
Analytics cookies are not intended to collect information that directly identifies an individual user. Information collected by these cookies is aggregated and used for statistical purposes.
4.4 Marketing and Targeting Cookies
Marketing and targeting cookies may be placed on a device by the company or by third-party advertising partners. These cookies track browsing activity across websites and are used to deliver content and advertisements that are relevant to a user’s interests.
Marketing cookies require prior consent before they are placed on a device. Consent may be withdrawn at any time using the cookie management options described in section 6 of this policy.
- Cookies and Wi-Fi Services
The Caledon Casino provides wireless internet access to guests on the premises. Use of the on-site Wi-Fi service is subject to separate terms and conditions, which are made available at the point of connection. Where cookies or similar technologies are used in connection with the Wi-Fi service, the principles set out in this Cookie Policy apply to the extent that personal information is processed.
- Managing Cookie Preferences
6.1 Cookie Consent
Where cookies other than strictly necessary cookies are used, consent will be requested before they are placed on a device. Consent is obtained through a cookie notice displayed when the website is first accessed. Consent is not implied by continued use of the website, and pre-ticked boxes or similar mechanisms are not used.
Consent may be withdrawn at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.
6.2 Browser Settings
Most web browsers allow cookies to be controlled through their settings. A browser may be configured to refuse all cookies, to accept only certain types of cookies, or to notify the user when a cookie is being placed. Instructions for managing cookies in commonly used browsers are available in the help documentation of each browser.
Restricting or disabling cookies may affect the functionality of the website and may prevent access to certain features or services.
6.3 Third-Party Opt-Out Tools
Where third-party analytics or advertising services are used on the website, those providers may offer their own opt-out mechanisms. Users are advised to consult the privacy and cookie policies of any third-party services interacted with through the website.
- Retention of Cookie Data
The retention period for information collected through cookies varies depending on the type of cookie. Session cookies are deleted automatically when the browser is closed. Persistent cookies remain on the device for the period specified at the time of placement or until deleted manually through browser settings.
Cookie-derived personal information is not retained for longer than is necessary for the purposes for which it was collected.
- Changes to This Cookie Policy
This Cookie Policy may be updated or amended at any time. Any changes will be published on this page. Users are advised to review this policy periodically to remain informed of how cookies are used. Continued use of the website following the publication of changes constitutes acknowledgement of the updated policy, subject to any consent requirements that apply under POPIA.
- Contact Information
Questions or concerns regarding this Cookie Policy or the processing of personal information through cookies may be directed to the Tsogo Sun group, which operates The Caledon Casino, using the following details:
Tsogo Sun
Palazzo Towers East, Corner William Nicol and Montecasino Boulevard, Fourways, Johannesburg, 2055, South Africa
Email: [email protected]
Telephone: +27 11 510 7700
For matters relating to POPIA compliance and data subject rights, enquiries may also be directed to the Information Regulator of South Africa.
- Responsible Gambling Notice
The Caledon Casino is licensed by the Western Cape Gambling and Racing Board. If you or someone you know requires assistance with gambling-related concerns, the National Responsible Gambling Programme offers a toll-free counselling line: 0800 006 008.